Refund Policy

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can no offer you a refund or exchange.

To be eligible for a return, your item must be unused, untampered, not damaged and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account and credit card again - Please allow few 2-4 Business days for the institutions to  process the refund.

If you’ve done all of this and you still have not received your refund yet, please contact us at starfish.mart.inc@gmail.com.

Shipping
Before returning your product, you should email us at starfish.mart.inc@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

For your own piece of mind please use a trackable shipping service or purchase shipping insurance where suitable to do so.